杜塞汉朔科技招聘全职技术支持工程师-机器人方向

hanshow

请感兴趣的人才将自己的简历投递到：hr.de@hanshow.com
以下是详细的职位描述：

Your Tasksand Responsibilities:

-       Responsible foron-site technical support for customers in Europe, including equipmentinstallation and commissioning, fault diagnosis, repair, component replacement,and system recovery verification.

-       Respond to on-siteservice requests from customers, distributors, and service providers, formulaterepair solutions, and drive issue resolution according to SLAs.

-       Collect and analyzeequipment serial numbers, logs, photos, videos, environmental data, and faultreproduction information to complete preliminary positioning, coordinating withR&D, Quality, and Production teams for escalation when necessary.

-       Conduct training forcustomers and distributors covering product operation, routine maintenance,common troubleshooting, spare parts replacement, and safety standards.

-       Manage regionalafter-sales work orders and service records, generating repair reports, faultpost-mortems, repair manuals, FAQs, and English training materials.

-       Support spare partsdemand confirmation, on-site spare parts recommendations, and regional serviceprocess optimization; regularly provide feedback on high-frequency faults andproduct improvement suggestions.

-       Accept business traveland temporary assignments across Europe to support key project delivery,acceptance testing, major issue resolution, customer training, and distributorenablement.

Who are welooking for:

-       Bachelor's degree or above in Mechanical, Electronics, ElectricalEngineering, Automation, Robotics, Mechatronics, or related disciplines.

-       3+ years of experience in field service, FAE, equipment maintenance,technical support, or operations and maintenance; experience in robotics,AMR/AGV, commercial cleaning equipment, or industrial automation preferred.

-       Independent on-site troubleshooting and repair capabilities, withfamiliarity in electrical systems, motors, sensors, control systems, mechanicalstructures, and basic network communications.

-       Proficient with diagnostic tools such as multimeters, CAN tools, andserial logs, with the ability to diagnose fault causes based on customerdescriptions and site information.

-       Strong bilingual working capability: fluent English plus the relevantlocal language for the hiring country — French for the France-based role andGerman for the Germany-based role. Able to independently handle customercommunication, emails, repair reports, training materials, and on-sitemeetings.

-       Strong customer communication, cross-team coordination, andissue-ownership mindset, able to systematically resolve site issues underpressure.

-       Valid legal work authorization in the hiring country or broader Europeanregion; willing and able to undertake frequent cross-border travel andtemporary assignments within Europe. A valid driver's license is preferred.

PreferredQualifications:

-       Experience in distributor management, customer training, or buildingoverseas after-sales service frameworks.

-       Proficiency in German, French, Spanish, Italian, or other local Europeanlanguages in addition to English.

-       Hands-on experience drafting English repair manuals, service SOPs, faulttrees, or training modules.

-       Familiarity with field service management, ticketing systems, spareparts management, or quality issue closure workflows.